Privacy Policy

Privacy Policy

This Privacy Policy sets out how we use and protect any information that you provide us when you use our website.

We are committed to safeguarding your personal information. Should we ask you to provide certain information by which you can be identified when using this website, you can rest assured your information will be used and processed in accordance with this Privacy Policy. Before using our website, please read our Privacy Policy. By using our website, you consent to the use of your personal information as outlined in this Privacy Policy.

What information we collect

We will collect your personal information when you register on our website or inquire about our services. The personal information we collect may include your name, name, email address, telephone number, driving licence information and NI number details. We may also collect non-identifiable information, including your IP address, device type, operating system, browser type, and usage information.

How we use your personal information

We may use the information we hold about you for the following purposes:

• To provide you with marketing information about our products and services.
• To perform our contract with you and provide you with the requested services.
• To improve our products and services.
• To send promotional emails about new products, special offers or other information, which might be of interest to you.
• To contact you for market research purposes.
• To comply with legal obligations.
• To pursue our legitimate interests.
• To customise the website according to your interests.

With whom we share your personal information

We may share your data with our third-party service providers for the purposes of providing services. These third parties may include:

• Companies or associates involved in facilitating your claim.
• Third parties involved in the claim, their insurer, solicitor or representative.
• Medical professionals, law enforcement agencies or other investigators.
• Assigned engineers.
• Our panel of solicitors.
• Repair centres or garages, responsible for completing repairs.

How we keep your information secure

We have implemented appropriate technical and organisational measures to protect the personal information we hold about you. However, the transmission of information via the Internet is not completely secure. Although we will do our best to safeguard your personal information, we cannot guarantee the security of the information transmitted via the Internet. Any such transmission is at your own risk. Once we have received your information, we will implement robust procedures and security features to prevent unauthorised access and fraud.

Your rights regarding your personal information

There are several ways in which you can control how we use your personal information. Your rights regarding your personal information include:

• Right to ask us for a copy of your personal data.
• Right to ask us to correct or complete your personal information.
• Right to ask us to erase your personal information.
• Right to ask us to stop processing your personal information.
• Right to obtain a copy of your personal information.
• Right to object to the processing of your personal information.
• Right to ask us to send your personal information directly to another service provider.

Changes to the Privacy Policy

We may modify this Privacy Policy from time to time. So, you’re advised to visit this page frequently to stay updated with the changes in our Privacy Policy.

Contact us

If you have any questions or queries regarding our Privacy Policy, please feel free to contact us at privacy@theaccidenthelpline.co.uk